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LAKBAY Office Hours are: MON-FRI (9AM-12NN; 1PM-6PM) ; SAT (9AM-12NN) GMT +8 Hongkong. Callers beyond these hours may leave important messages using this number (+632)4492472
 
Thursday, August 28, 2008

TICKETS 'R US

• How do I book?
• How do I pay for my booking?
• How or where do I get my ticket?
• Are there any other fees to be paid for these services?
• What is a NO SHOW?
• What happens if I don't pay on or before the option date?
• What happens if I cancel my booking after I have paid for it?
      Is there a cancellation fee?

1. To make a booking for an airline, simply follow the guide below:

  • Click on the "Book Me" button on the same page.
    Note: All booking requests must be placed at least five (5) business days prior to departure date, otherwise, it cannot be accepted.
  • Fill up the necessary information in the booking form, then click the "Submit" button.
  • Expect a reply from Lakbay RESERVATIONS (rsvn@lakbay.net.ph) within 2 BUSINESS DAYS from the day you submitted your booking request.
  • If booking is confirmed, you will be given an option date, on or before which you will have to pay for your booking. The latest option date that can be given would be 5 business days prior to departure.
  • Booking is considered finalized upon payment.

    back to tickets r' us FAQ's - | - back to FAQ's page

    2. How do I pay for my booking?

    You can pay thru any UnionBank outlet over-the-counter or via credit card, which we accept online. ( Email us at payment@lakbay.net.ph for details )

    back to tickets r' us FAQ's - | - back to FAQ's page

    3. How or where do I get my ticket?

    You may pick up your ticket at any of our accredited agents. Or, you have the option to have your ticket picked up or delivered anywhere within Metro Manila or even outside of Metro Manila. You can also have it delivered at the airport.

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    4. Are there any other fees to be paid for these services?

    Yes. Booking fees are as follows:

  • Book-and-Pickup Service Fee - Php 100 per booking.
  • Book-and-Deliver Service Fee
    1. PhP 200 per booking (PAL)
    2. PhP 200 per booking (for other airlines)

    Other fees to be paid, if applicable, are the No Show and Cancellation Fees.

    back to tickets r' us FAQ's - | - back to FAQ's page

    5. What is a NO SHOW?

    NO SHOW means that a passenger does not appear or show up for the flight he/she has booked. Click here for the No Show and Cancellation Fees for the participating airlines.)

    back to tickets r' us FAQ's - | - back to FAQ's page

    6. What happens if I don't pay on or before the option date?

    When payment hasn't been made on or before the given option date, your booking is considered automatically cancelled. In this case, cancellation fees do not apply.

    back to tickets r' us FAQ's - | - back to FAQ's page

    7. What happens if I cancel my booking after I have paid for it? Is there a cancellation fee?

    If you cancel your finalized booking, a cancellation fee may be charged.

    back to tickets r' us FAQ's - | - back to FAQ's page





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For comments and suggestions, please send email to info@lakbay.net.ph


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